Introduction
Triora Technologies ("Company," "we," "us," or "our") is committed to protecting the privacy of our website visitors, clients, and users of our services. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or interact with us.
By accessing our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Definitions
- Personal Data: Any information that relates to an identified or identifiable individual, such as name, email address, phone number, or IP address
- Usage Data: Data collected automatically when using the website, including browser type, pages visited, time spent, and device identifiers
- Cookies: Small data files stored on your device when you visit our website
- Service: The website operated by Triora Technologies and any IT services we provide
- Data Controller: Triora Technologies, which determines the purposes and means of processing personal data
Information We Collect
3.1 Personal Data
We may collect the following personal information when you interact with us through our website, contact forms, or service engagements:
- Full name (first and last name)
- Email address
- Phone number
- Company name and designation
- Mailing address, city, state, postal code, and country
- Project requirements and business details shared through forms or consultations
3.2 Usage Data
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website URL
- Device type and unique device identifiers
- Date and time of access
3.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Types of cookies we use include:
- Essential Cookies: Required for the website to function properly (session management, security)
- Preference Cookies: Remember your settings and preferences for future visits
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can configure your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services
- To respond to your inquiries, contact form submissions, and service requests
- To communicate with you about projects, updates, and relevant information
- To process payments and manage billing (for service clients)
- To send promotional communications, newsletters, and company updates (with your consent)
- To improve our website, services, and user experience through analytics
- To monitor website usage and detect technical issues
- To comply with legal obligations and protect our rights
- To prevent fraud and ensure the security of our services
Data Sharing & Disclosure
5.1 When We May Share Data
We do not sell your personal data. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or providing services (e.g., hosting providers, analytics tools, email services). These providers are bound by confidentiality obligations
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction
- Protection of Rights: When necessary to protect the rights, property, or safety of Triora Technologies, our clients, or others
- With Consent: With your explicit consent for any other purpose
5.2 Client Portal Data
If we provide client portals or project management dashboards, data entered within these platforms is treated as confidential and is used solely for project customization, service delivery, and communication purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact form data: Retained for the duration of the business relationship plus 2 years
- Usage data: Retained for up to 12 months for analytics and security purposes
- Service engagement data: Retained as required by applicable tax and business laws
Data Transfer
Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ. If you are located outside India and choose to provide information to us, your data will be transferred to India for processing.
We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Data Security
The security of your personal data is important to us. We implement commercially acceptable security measures to protect your data, including:
- Encryption of data in transit (SSL/TLS)
- Secure server infrastructure with access controls
- Regular security assessments and monitoring
- Employee training on data handling practices
Disclaimer: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights under applicable data protection laws (including India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as well as the GDPR for EU residents):
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal obligations
- Right to Restriction: Request that we restrict the processing of your data in certain circumstances
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
- Right to Object: Object to the processing of your personal data for certain purposes
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@trioratechnologies.in. We will respond to your request within 30 days.
Deletion of Personal Information
You have the right to request the deletion of your personal information. To submit a deletion request, please email us at info@trioratechnologies.in with the subject line "Data Deletion Request." We will process your request within 30 days and confirm deletion, subject to any legal retention requirements.
Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our website and services. These third parties have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Web hosting and cloud infrastructure providers
- Analytics services (e.g., Google Analytics)
- Email delivery services
- Payment processing platforms
- Customer relationship management (CRM) tools
Analytics
We may use third-party analytics services to monitor and analyze website usage. These services may use cookies and similar technologies to collect information about your use of our website and report on activity trends. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Marketing & Communications
With your consent, we may send you promotional emails about our services, industry insights, and company news. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Emailing us at info@trioratechnologies.in with the subject "Unsubscribe"
Please note that even if you opt out of marketing communications, we may still send transactional or service-related emails regarding your active engagements.
Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites. We strongly recommend reviewing the privacy policy of every site you visit. We assume no responsibility for the content or practices of any third-party sites or services.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that a child under 18 has provided us with personal data, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Legal Compliance
We comply with applicable data protection and privacy laws, including:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (India)
- General Data Protection Regulation (GDPR) for EU/EEA residents
- Other applicable local and international privacy regulations
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Have questions about your privacy?
Our team is here to help with any data-related inquiries.